Frequently Asked Questions
Everything you need to know about your Hope & Ivy experience.
How long does shipping take and what are the costs?
We offer standard and next-day delivery options. Standard shipping typically takes 3-5 business days, while express orders placed before 2pm GMT are delivered the following working day. Shipping costs are calculated at checkout based on your location.
What is your return policy for occasion wear?
We accept returns within 28 days of receipt, provided the items are unworn, unwashed, and have all original Hope & Ivy tags attached. Please ensure the security ribbon remains intact to be eligible for a full refund.
How do I find my perfect fit?
Each product page features a detailed size guide. Our designs generally run true to size, but as many of our pieces are intricately embroidered or tailored, we recommend checking the specific measurements for the bust and waist to ensure the best fit.
Do you ship internationally?
Yes, we ship to most countries worldwide. International delivery times vary by destination, typically ranging from 5-10 business days. Please note that local import duties and taxes may apply upon arrival.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout via PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options through Klarna.
How should I care for my embroidered garments?
Due to the delicate nature of our hand-designed prints and intricate embroidery, we recommend most of our pieces be dry cleaned only or hand washed cold. Always refer to the specific care label inside your garment for best results.